Payment and Shipping



Shipping is not included in the price of the products. The shipping cost will be automatically calculated when you check out on your order. If the shipping cannot be calculated automatically, it will be billed to your credit card later.

 

 Note: The aforementioned term shipping, and hereinafter, shall be defined as our shipping and handling fee

1. Please inspect your shipment immediately, carefully and thoroughly BEFORE signing for the delivery.

2. You, or an adult whom you have authorized to inspect the shipment in your absence, must sign for, or reject the shipment.

3. If for ANY reason you are unable to fully inspect your shipment, you must write on the delivery receipt "SUBJECT TO INSPECTION."

4. In the unlikely event that your shipment is damaged, read and follow the directions in If Your Shipment Is Damaged carefully and fully.

5. If Your Shipment Is Damaged

 

If your shipment arrives damaged, you must reject the shipment, or the part that is damaged, and have the driver note the damage on the delivery receipt. Then contact us at 1-479-885-2019 and we will reissue replacements immediately.

If you find damage to your shipment, but choose to accept it anyway, you must have the driver note on the delivery receipt that the shipment is damaged and the driver must also sign the receipt. Then you must file a claim directly with the shipping company for the damaged portion of your order. (Damage to your shipment is the responsibility of the shipping company. FauxLogic, cannot file a claim for your damaged shipment – only the receiver can.) Please keep any and all damaged merchandise as well as all packing material for the trucking company's inspector to see. Reorder on the website or call us at 479-885-2019.

 

All shipments will be carefully inspected and packed before leaving the warehouse. They will be shipped the best carrier possible (UPS, Motor Freight, etc). Responsibility for its safe delivery is assumed by the carrier at time of pickup. Please unpack carefully. Keep original packing if there is damage and report any damages to the carrier immediately. Our responsibility for the condition of the goods ends when the carrier accepts them. It is your responsibility to file claim for damaged merchandise. We cannot file claims, we can only verify.

 

Hidden Damage

Upon acceptance of your shipment, you have 24 hours in which to notify the shipping company of any hidden damage. If you do not notify them within this time frame, any future claim for said parts will be null and void. If any items are required to repair the damaged merchandise, those items will have to be paid by the customer. We strongly recommend that you examine your order in full upon time of delivery and notify us immediately before accepting delivery if you find damaged parts.

 

If product is received damaged, FOLLOW THESE STEPS

1. Notify shipping company

2. Call or email FauxLogicdesgins.com with order number and damage that occurred

3. Send picture of damage (box, product, etc.) and be sure to keep all original packaging material

4. You will then receive instruction by email as to how your claim will be resolved.

 

All claims must be supported with pictures of broken/damaged part, invoice number and name of purchaser. No claim will be handled/accepted if documentation is not provided. In some instances, we need to have the damaged goods sent back to us in order to send you a replacement. For further information contact us at 479-885-2019.